Return & Exchange Policy
Shipping Policy
Whisker and Tech partners with Zendrop to fulfill and ship many of our orders. This helps us offer a wider selection of products and deliver them directly to you. Processing times and shipping times vary by item and destination and are shown at checkout when available. After your order is placed, you’ll receive an order confirmation email, and once your item ships, we’ll send tracking information as soon as it becomes available. If your order includes multiple items, they may ship separately and arrive in different packages. Shipping fees (if applicable) are calculated at checkout. If you have any questions about your shipment, tracking, or delivery, please contact us and we’ll be happy to help.
Return & Exchange Policy
At Whisker and Tech, we want you and your pet to love what you ordered. Because many of our items are fulfilled and shipped by Zendrop, our return and exchange process follows Zendrop’s fulfillment guidelines along with our store policies.
Returns (Wrong, Damaged, or Defective Items)
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:
-
Your order number
-
Photos of the item and packaging (and the shipping label if possible)
Once confirmed, we’ll arrange a replacement or refund (depending on the item and availability).
Exchanges
We don’t offer traditional exchanges. If you need a different size, color, or item, the fastest option is to place a new order. If your original item qualifies for a return, we’ll guide you through the return steps.
Buyer’s Remorse / Changed Mind
Because our products are fulfilled through Zendrop and often shipped directly from suppliers, we typically can’t accept returns for change of mind, ordering the wrong item, or items that no longer fit your needs. Please review product details carefully before placing your order.
Non-Returnable Items
For safety and hygiene reasons, we can’t accept returns on certain items, including (where applicable):
-
Opened pet food, treats, supplements, or grooming items
-
Used items
-
Final sale/clearance items
-
Gift cards / digital products
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times vary by bank/payment provider.
Order Cancellations
If you need to cancel, contact us as soon as possible. Once an order has been processed or shipped by Zendrop, it may no longer be eligible for cancellation.
Contact Us
Questions about a return or delivery issue? Reach out and we’ll help make it right.